City Of Fishers Request For Proposals And Qualifications To Develop A Concept For A Resident Identity And Access Management Solution
The City of Fishers (“City”) seeks to retain a seeks to retain a technology firm to develop a detailed concept for a Resident Identity and Access Management (“RIAM”) platform that connects the City and its residents.
RESPONSES DUE: July 12, 2024 by 4:00 p.m.
PROJECT OVERVIEW. The winning Offeror shall be required to complete a scope of work that includes developing a concept for a tech Solution pursuant to the following:
Solution Development:
- Stakeholder Engagement: Collaborating with City officials and other stakeholders to gather insights, feedback, and requirements.
- Strategic Recommendations: Formulating a strategic plan that outlines specific actions, timelines, milestones, and resources required to achieve the project objectives.
- Roadmap Presentation: Delivering a comprehensive report and presentation that describes the roadmap for Solution development in a clear, concise, and actionable manner. Training. The Contractor shall be responsible for training six (6) City employees on the use and support of the proposed Solution.
- Ongoing Maintenance. The Contractor shall be responsible for performing maintenance of the proposed solution.
- User & Technical Support. The Contractor shall provide ongoing user and technical support for the proposed Solution after it goes live. At minimum, this must include 24/7 emergency support. Offerors shall propose a cloud hosted Solution. Offerors proposing a Software as a Service (SaaS) System will be considered under the cloud hosted model.
- All servers and data associated with the must reside in the continental United States.
- The City prefers the proposed Solution be hosted on a private cloud or a virtual private cloud. For the purposes of this RFPQ, a private cloud is either a single-tenant environment where the hardware, storage, and network are dedicated to the City; or a virtual private cloud, a multi-tenant environment with network isolation and private subnets. Offerors may propose other types of cloud in their proposal, but preferential scoring will be given for private or virtual private cloud.
- Contractor shall perform all work on the proposed Solution from within the continental United States of America. The Solution must not be accessed from outside of the U.S.
- The winning Offeror shall be responsible for the acquisition and operation of all hardware, software, and network support related to the hosting services being provided.
Ancillary & Ongoing Services: In addition to developing the Solution, the winning Offeror will be required to complete in full the following:
Hosting Requirements for Solution:
- The winning Offeror shall develop and implement the Solution and all dependent hosted hardware in such a manner that allows for direct network communications with the winning Offeror’s Solution and the exchange of data via approved industry standard protocols for interfacing with other City systems as deemed necessary.
- The winning Offeror shall provision all environments including, at minimum, the following: development, testing and production
- The winning Offeror shall keep all hosting related software current and up to date, including the following: (i) notifying the City of all software and security upgrades within three (3) business days of upgrade availability. The Contractor shall provide all software and security upgrades at no additional cost to the City; and (ii) Providing the City’s designee with a proposed implementation plan for approval with implementation timelines for all software and security upgrades within seven (7) business days of upgrade availability.
EVALUATION: Proposal will be evaluated based on the following:
- Business Experience & Expertise: 30%
- Plan: 30%
- Price: 20%
- Interview 20%
NOTE: The RFPQ is to retain a technology provider who will work with the City to develop a concept for the Solution. Offerors are not expected to respond with Solutions. Rather, the City plans to work collaboratively with the winning Offeror to develop a concept for the Solution that satisfies the requirements included in the RFPQ.