Citywide Trash Services Contract

Republic Services Implementation Update

We are aware some neighborhoods and residents have not received their bins or pickups this week. During this implementation period, we appreciate residents’ patience as we work through a few isolated issues.
All missing bin requests, bin modifications, missed pick-up requests, unwanted bin collection, and other service needs should go directly to Republic at 317-917-7300. This will allow for a direct work order ticket to be made for faster response times.
If residents with previous Waste Management contracts have any remaining bins, please call WM customer service at 866-797-9018 to request a removal ticket and keep carts curbside until the removal is completed.
Previous online accounts for Republic Services and Waste Management are deactivated. The City of Fishers now manages billing for the trash service. The monthly trash rate of $16.39/month will be included on residents’ monthly utility bill for sanitary sewer. If you are not a sanitary sewer customer, you will begin receiving a trash bill monthly. For billing questions, please email utilities@fishers.in.us or call 317-595-3140.
You may have an outstanding balance for trash service received prior to the start of the city contract on 1/13/25. Your previous provider will notify you of any past due balances still owed. If you overpaid your previous provider for service after 1/13/25, they will be issuing a refunds that take between 6-8 weeks.

What’s Happening

All residences incorporated within the City of Fishers transitioned to a citywide waste collection program with Republic Service on January 13, 2025.

This included all single-family homes, townhomes, duplexes, quadplexes, and individually owned and separately platted condo units within Fishers city limits (residences must have option for bin collection and cannot be dumpster pickup).

This citywide contract allows for locked-in annual rates for the next ten years, reduced wear on neighborhood roadways, and the ability for the City to assist residents with trash issues, among other benefits.

For a review of Republic Services collection procedures, please click here to see their brochure.

Find Your Service Day

Trash pickup will be weekly, with recycling every other on your designated service day. To find your service day, use this map and type in your address to ensure that service is provided to your residence. Please note that recycling for Week A will begin on January 20 and Week B on January 13. If you believe you should receive trash service but aren’t on the map, please contact utilities@fishers.in.us.

A PDF version of the Garbage and Recycling Map is also available.

SEE THE MAP

CURRENT REPUBLIC CUSTOMERS

NEW REPUBLIC CUSTOMERS

FAQs

What services are included in the city contract?

-Weekly collection of solid waste and yard waste

-Bi-weekly curbside recycling
-Two 96-gallon (standard) containers for solid waste
– While 3 total bins are included in the trash contract, Republic’s initial priority is to ensure every resident has at least 1 trash and 1 recycle bin for the first day of service. Additional bins or bin modification may be requested through Republic after service begins.
– A 65-gallon option will be provided upon request
– Extra trash bag stickers will be available for residents to purchase- $25 large bulk or heavy items can be collected by appointment, directly purchased through Republic

-One 96-gallon container for recycling
-Acceptable items: cardboard, newspaper, any paper products, aluminum and metal cans, plastic bottles/containers/jugs, glass bottles. See list of acceptable items and recycling info from Republic.

-Leaf & landscaping waste pick up in April & November
-20 extra bags or bundles/house/week of landscape waste

-Special Needs Service
-For residents who are physically unable to walk their bins to the curb, contact Fishers Utilities at 317-595-3140 and request assistance for trash truck drivers to handle bins from the top of the driveway to the truck and then return back to the top of the driveway empty. This request will flag your account with Republic Services as requiring this assistance weekly.

-Holiday Pickup
When a major Holiday (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) fall on a weekday, collection routes will be delayed for one day for the remainder of week. Learn more about holiday, weather, or truck maintenance-related delays here.

–Extra Trash Bags
Extra trash bag tags are available for purchase at the City Services Building located at 3 Municipal Drive, Monday through Friday from 8:30 a.m. to 4:30 p.m. for $2.50 each. Residents can pay with cash or opt to have the charge added to their next Fishers Utility invoice (if all Fishers Utility accounts are up to date and have a zero balance).

-Large/Bulk Items
For large/bulk items, coordinate directly with Republic Services at 317-917-7300 and pay $25 directly to Republic Service for this special pick-up.

Can I modify my bin selections or request more bins?

Residents can call Republic at 317-917-7300 to request modifications to your household’s trash and recycling bins (i.e. adding/removing trash/recycling bin(s), change in bin size, etc.). Each household is allocated up to three bins as part of the monthly charge.

3 bins are included in the city contract, however for day #1 of service, Republic’s priority is to ensure every resident at least has 1 recycle and 1 waste bin, so that all residents may utilize the baseline services of trash and recycling on day #1.

Residents may also modify bin selection, in terms of size and number of recycling bins (i.e. you may select a 65 gal. totes or 2 recycle & 1 waste bin) These customizations are included, as long as the total bin count is 3 or below, which is included in the contract.

Who will manage billing for the trash service?

The City of Fishers will manage billing for the trash service. The monthly trash rate of $16.39/month will be included on residents’ monthly utility bill for sanitary sewer. If you are not a sanitary sewer customer, you will begin receiving a trash bill monthly. For billing questions, please email utilities@fishers.in.us or call 317-595-3140.

What is defined as a residential unit?

The city-wide contract will serve all incorporated single-family residential units, townhomes, duplexes, quadplexes, and individually owned and separately platted condo units within the Fishers city limits.

Does this include commercial businesses in Fishers?

No, this is only for residential units.

Are HOA clubhouses/ common buildings included in the city-wide trash contract?

Yes. Republic will include HOA clubhouses and common buildings in the city wide trash contract. If common buildings need more than the services included in the contract (2 trash bins +1 recycle bin), the HOA must purchase additional bins. Similarly, if the clubhouse or common building utilizes a dumpster, the HOA will need to work directly with Republic to coordinate services, separate from the city contract. The City will make a form available to HOAs, to “opt in” to the city wide trash service for common buildings and clubhouses.

Republic will manage the billing for clubhouses & common buildings, but will still honor the city contract rates.

What is the cost of these services?

The cost per household in 2025 is $16.39 per month. According to the public survey conducted last year, this rate is lower than what 85% of residents currently pay for services. 70% of Fishers residents indicated they pay more than $21 per month for trash collection; 22% indicated they paid between $31 and $40 per month; and 24% indicated they pay more than $41 per month for trash and recycling services. See contract details and contract memo.

A full 10-year breakdown is below:
Year 1 – $16.39
Year 2 -$17.33
Year 3 – $18.32
Year 4 – $19.38
Year 5 – $20.51
Year 6 – $21.72
Year 7 – $23.00
Year 8 – $24.36
Year 9 – $25.82
Year 10 – $26.89

What if I already use Republic? Will anything change?

As a part of the transition, you may see a change in your pickup schedule as Republic identifies new routes. Find your new pickup schedule.

If you currently receive an invoice directly from Republic Services or through your HOA dues, these charges will discontinue. Your trash fees will be included on one single bill from the City of Fishers including trash and sanitary sewer (if your residence is on the City’s sanitary sewer).

Should I cancel my existing service?

NO action needs to be taken for Republic or WM customers to cancel service or transition your account. Both providers have indicated they will manage the transition and deactivation of accounts. Click here for a message from WM.

How long is the proposed contract?

The proposed Republic contract is for 10 years, beginning in 2025 and running through 2035.

Does this include unincorporated portions of Fishers?

No, this will only include incorporated portions of the city. Use Map Fishers to find out if your property is located within Fishers city limits. Properties shown in green are inside City limits (incorporated) those shown in gray are currently outside of city limits (unincorporated). All incorporated areas of Fishers are currently included in the contract.

Is there an administration fee included in my trash rate?

The City of Fishers will manage and administer the billing of residential units, as a part of the city-wide trash contract. In effectively providing billing services and related customer support, a $2 administration fee is included in the proposed monthly trash rates. The $2 administration fee is NOT an additional fee to the proposed rates, but is already included in the proposed rates listed above.

Click here for a breakdown of the administrative costs incurred by the City, to manage trash billing and related customer support.

How do I share feedback?

If you have a question and you can’t find the answer here, please check out our update presentation and our Twilight Townhall meeting recording here. If you still have questions, please email utilities@fishers.in.us.

I pay for trash services through my HOA dues, how will my dues be impacted by this change?

Since each HOA operates independently, we recommend discussing any potential changes to your dues with your HOA board members. They will be able to address how dues may be adjusted to reflect the shift in how trash fees are paid.

Do I have to create an account with Republic?

**Pending development from Republic, currently site and app are not functional for municipality contracts.

How do I pause service if I will be gone from my residence for longer than 8 weeks?

If you are absent from your residence, for a period longer than 8 weeks, you may pause trash service and billing at your household. You may request a service pause by clicking the form here: TRASH SERVICE HOLD FORM. Please read the form for details on pausing trash service.

Background

In March 2024, the City of Fishers released the RFP for city-wide waste collection, including trash, recycling, and leaf and landscaping collection for all residential units in Fishers (see below for eligible residential units). The City also conducted a public survey for residents and HOAs to learn more about their current trash services and preferences. 2,532 residents and 120 HOAs completed the survey. Survey results can be found here.

At the Board of Public Works meeting on July 23, 2024, City staff presented their recommendation of support for a city-wide trash contract with Republic Services (see the presentation here). Republic already serves the majority of households in the Fishers market and boasts decades of experience operating in the community. View the memo here.