Your Services

Pay Your Stormwater Bill

Mail: Send a check to Fishers Stormwater Utility, P.O. Box 2365, Indianapolis, IN 46206 with your statement coupon. No fee.
Phone: Dial 317-792-5026 to pay by credit card ($3.45 fee).
Online: Log into your account to pay with credit card/e-check (fees: $2.95 for cards, $1.95 for e-checks).
EFT/ACH: No fee via your account.
One-Time Card Payment: Log into your account ($2.95 fee).
Via Bank or Credit Union: Use your financial institution’s bill pay services. Check with your bank for potential fees and added processing time.
In-Person: Pay cash at City Services Building, 3 Municipal Dr., Monday – Friday, 8:30 a.m. – 4:30 p.m., excluding holidays.

Billing Timeline

Residential Annual Billing: Property owners are billed once a year, based on county records. Stormwater bills are mailed by the end of the first quarter. Note: Stormwater fees are separate from property taxes.

Commercial Quarterly Billing: Property owners are billed every quarter for stormwater services. Owners are responsible for payment, not tenants.

Customer Service: Billing, Payment, or Account Questions

Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (excluding holidays)
Phone: 317-595-3140
Email Fishers Utilities

Learn more about Fishers Stormwater and Water Quality Division.

Stormwater Utility FAQs

Did you receive your Stormwater bill and have questions?

Your stormwater account number is different than your sewer account number. If you plan to pay online or through your bank, you MUST be sure to use your STORMWATER account numbers and PO Box address (listed on your bill) to ensure proper credit. Funds cannot be transferred between accounts. If using our payment portal, after logging in, you’ll need to click “LINK TO ACCOUNT” and input the account number and customer ID from your STORMWATER bill separately from your sewer account in the portal.

How do I find out if I am set up for ACH/EFT draft or autopay on my sewer bill?

Your Fishers Utilities bills will state if you are set up on ACH/EFT draft or autopay. Additionally, you can check this status for each of your accounts (sewer and stormwater) by logging in to our portal. It will note if you have ACH/EFT set up for each specific account.

What is stormwater?

The stormwater utility handles run-off water such as rain, watering systems, etc., to keep your yard and street from flooding. Learn more.

Recently buy or sell a property?

The Stormwater Utility bill is the responsibility of the homeowner as of January 1, 2024. You may want to check with the title company to see if this was covered at the time of the closing.

How is my stormwater fee calculated?

Single-family residential, condos, and unimproved lot stormwater utilities are calculated at a flat rate approved by the Indiana Utility Regulatory Commission (IURC). Commercial property stormwater rates are calculated based on stormwater engineer assessments.

What does my stormwater fee go toward?

Funds collected through the yearly stormwater bill are used for storm sewer improvements and maintenance, drainage, flood control projects and studies, street sweeping, water quality improvement projects, waterway cleanups, twice-annual city recycling days for hazardous waste materials, National Flood Insurance Program Management, construction project plan review and inspection, private drainage and water quality issue matching grants, the free rain barrel program, and citywide stormwater-related environmental compliance.

Why isn’t my stormwater paid through my property taxes/HOA/monthly sewer bill?

The stormwater bill isn’t a tax, but rather a utility service. In some communities, this is included in property tax bills or HOA fees, however, in Fishers, it is billed separately. Some common-area properties will receive a stormwater bill and will be paid through your HOA. The stormwater and sewer utilities are billed and recorded separately.

Why do I have to pay for stormwater service if I have a retention pond or a private drainage system?

Water runoff into the Fishers stormwater system occurs even with these additional stormwater management efforts.

Moving or changing your contact information?

Manage your stormwater account online at fishers.in.us/utilities or call 317-595-3140 for assistance in updating your account information. If you are moving, start-stop requests should be made online.

How can I receive bill assistance?

Local township offices can provide utility assistance. Please contact Fall Creek Township and Delaware Township for assistance.

Jump to another page in this section:

Stormwater Rates & Ordinance

Sewer Utility

Developers & Contractors

Customer Service

Your Services

Pay Your Bill

Start & Stop Requests

Report a Non-Emergency Repair

Pay Your Stormwater Bill

Billing Timeline

Customer Service: Billing, Payment, or Account Questions

Stormwater Utility FAQs

FISHERS CITYWIDE TRASH SERVICES

Your Services

Pay Your Bill

Start & Stop Requests

Report a Non-Emergency Repair

Pay Your Stormwater Bill

Billing Timeline

Sewer or Stormwater Emergency?

Call 317-773-1282 for 24/7 dispatch.

Customer Service: Billing, Payment, or Account Questions

Stormwater Utility FAQs