Your Services
Sewer Rate Increase – February 2025
Effective with the February 2025 sewer bill, rates will increase by $3 to support infrastructure reinvestment and operational costs.
This is only the second rate adjustment for legacy customers in 27 years and the first since 2016 for all customers, including those previously with Hamilton Southeastern Utilities.
The increase addresses rising operational costs due to inflation and ensures Fishers’ Sewer Utility remains aligned with rates in similar Indiana cities while continuing to provide reliable service.
Pay Your Sewer Bill
- Mail: Send a check to Fishers Sewer Utility, P.O. Box 426, Indianapolis, IN 46206 with your statement coupon. No fee.
- Phone: Dial 317-792-5026 to pay by credit card ($3.45 fee).
- Online: Log into your account to pay with credit card/e-check (fees: credit card rates are 3.25% / $2.50 minimum fee with no transaction cap, $1.95 for e-checks).
- EFT/ACH: No fee via your account.
- One-Time Card Payment: Log into your account (fee: credit card rates are 3.25% / $2.50 minimum fee with no transaction cap).
- Via Bank or Credit Union: Use your financial institution’s bill pay services. Check with your bank for potential fees and added processing time.
- In-Person: Pay cash at City Services Building, 3 Municipal Dr., Monday – Friday, 8:30 a.m. – 4:30 p.m., excluding holidays.
Billing Timeline
Residential:
- Former HSE Utilities Customers: Bills sent monthly to property owners (or tenants if occupied) based on Hamilton County records. Updates from start-stop forms are applied before billing. Bills are mailed by mid-month.
- Existing Fishers Utilities Customers (Before 1/1/22): Monthly billing to property owners on county records, with start-stop changes applied before billing. Bills are mailed by mid-month.
Commercial:
- Former HSE Utilities Customers: Monthly billing for sewer/FOG services goes to tenants; property owners are responsible for payment. Tenants should direct queries to owners.
- Existing Fishers Utilities Customers (Before 1/1/22): Property owners are billed monthly, with updates applied before billing cycles. Bills are mailed at the month’s start.
Sewer or Stormwater Emergency?
If you have a sewer or stormwater emergency like flooding or a dangerous backup, please call dispatch.
Call 317-773-1282 for 24/7 dispatch.
Customer Service: Billing, Payment, or Account Questions
- Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (excluding holidays)
- Phone: 317-595-3140
- Email Fishers Utilities